Privacy Policy for The Ivory Felt Poker Lounge & Grill at The Marble Parlour

Personal Information Collection

We may collect personal information directly from you when you interact with our venue, card room, or website, including when you:

• make a reservation for poker tables or dining experiences
• register for offline Texas Hold'em tournaments, Pot-Limit Omaha events, or social poker evenings
• join our high roller or private event guest lists
• submit an enquiry via our Contact & Reservations page, by phone, or in person
• subscribe to updates about offline poker schedules, blind structures, seasonal menus, or special events

Types of personal information we may collect include:

• identity details such as your name and preferred title
• contact details such as email address, mobile number, and preferred communication method
• booking and attendance details, including reservation dates, table size, and seating preferences
• dining and beverage preferences, including dietary requirements or accessibility needs
• offline poker participation information such as tournament registrations, preferred formats (for example, Texas Hold'em tournaments or Pot-Limit Omaha), chip stack preferences, and seating allocations
• any additional information you voluntarily provide in communications with our team

Where reasonable and lawful, we will collect personal information directly from you. In limited circumstances, we may receive information from a third party, such as when a host books a private poker event or group dining experience on your behalf.

Use of Personal Information

We use the personal information we collect exclusively to support the safe and smooth operation of our venue, card room, and hospitality services. This includes using your information to:

• facilitate offline poker table reservations and dining bookings
• process offline tournament entries, manage buy-in details in tournament chips or points, and allocate chip stacks and seating
• communicate booking confirmations, reminders, schedule changes, and service-related updates
• respond to your enquiries, feedback, or requests submitted through our contact channels
• improve our card room operations, blind structures, tournament formats, and hospitality offerings
• maintain venue safety, entry registers, and compliance with local hospitality, social club, and gaming-related regulations
• manage waitlists for poker tables, tournaments, and high roller or private events

We do not use your personal information for any purpose that you would not reasonably expect, unless required or authorised by law or we have obtained your consent.

Website Analytics & Cookies

Our website uses analytics tools and essential cookies to support a refined, high-performance online experience for guests exploring our offline poker lounge, card room, and dining options.

Specifically, we may use:

• essential cookies that enable core website functionality such as navigation between pages like Poker, Tournaments, Menu, and High Roller
• performance and analytics tools to understand how visitors engage with our pages, including which tournament schedule tables, menu cards, or FAQ sections are most frequently viewed

These tools help us optimise page speed, readability, and content layout so that information about offline poker formats, blind structures, chip stacks, and dining experiences is easy to browse on all devices.

We do not use analytics data to personally identify visitors, and we do not collect personally identifiable information for advertising purposes or sell analytics data to third parties. You may adjust your browser settings to manage or disable cookies; however, some features of the site may not function optimally if cookies are restricted.

Data Security & Storage

We take data security seriously and implement robust measures to protect personal information from unauthorised access, misuse, interference, loss, or disclosure.

Personal information collected by The Ivory Felt Poker Lounge & Grill is stored on secure, Australian-based servers or in carefully managed systems operated by trusted local service providers. We apply best-practice security controls, including:

• access controls restricting personal information to authorised team members who require it for operational purposes
• strong authentication practices and secure password standards
• encryption of data in transit where appropriate
• secure storage for reservation logs, tournament registrations, and guest records
• regular review of our systems, processes, and staff training to uphold privacy and security standards

While we take all reasonable steps to safeguard your information, no digital or physical system can be guaranteed as completely secure. If a data incident occurs, we will respond promptly and, where required, notify affected individuals and relevant authorities in line with the Notifiable Data Breaches scheme.

Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to any third party.

To deliver a seamless experience across our card room, tournaments, and restaurant, we may share limited personal information with carefully selected service providers who support our operations, for example:

• reservation and booking system partners that manage table bookings and guest lists
• secure email and communication platforms used to send booking confirmations, offline poker schedule updates, and service notifications
• event management or ticketing tools used for high roller or private poker events
• IT, hosting, and security providers that help maintain our website and internal systems

These providers are engaged under strict agreements that require them to protect personal information and use it only for the specific services they perform for us.

We may also disclose personal information if required or authorised by law, for example in response to a lawful request from a regulatory body or law enforcement agency, or to protect the safety and security of our guests, staff, and venue.

Marketing Communications

From time to time, we may invite you to subscribe to communications about:

• upcoming offline poker tournaments, including Texas Hold'em tournaments, Pot-Limit Omaha events, bounty series, and high roller nights
• tournament schedules, blind structure updates, chip stack formats, and seasonal leaderboard announcements
• new chef-curated dining menus, charcuterie offerings, and craft cocktail experiences at our grill and bar
• special events, private card room experiences, and venue announcements

We will only send you such communications in accordance with applicable spam and privacy laws. You may opt in when you make a booking, register for a tournament, or subscribe via our website.

If you no longer wish to receive marketing communications, you can unsubscribe at any time by using the opt-out link provided in our emails or by contacting us through our Contact Us page. Opting out of marketing messages will not affect essential service communications such as booking confirmations, schedule changes, or safety notices.

Access, Updates & Corrections

We aim to keep the personal information we hold accurate, complete, and up to date. You are entitled to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact our designated Privacy Officer using the details available on the Contact & Reservations page. For security reasons, we may need to verify your identity before providing access or making changes to your records.

In some limited circumstances, we may be unable to provide access to certain information, for example where giving access would unreasonably impact the privacy of others or would conflict with legal obligations. If we refuse your request, we will explain the reasons and outline any options available to you.

Retention & Disposal

We retain personal information only for as long as is reasonably necessary to provide our services, operate our offline poker lounge and restaurant, manage tournament and booking records, or meet legal, regulatory, and record-keeping obligations.

Retention periods may vary depending on the type of information, for example:

• reservation and attendance records for card room, tournament, and dining bookings
• high roller and private event records maintained for compliance and operational purposes
• correspondence relating to enquiries, feedback, or complaints

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it. Physical records are securely destroyed, and digital records are removed or anonymised in accordance with our data retention protocols.

Minors & Age Restrictions

Our venue, card room, and website are intended strictly for guests aged 18 years and over, in line with Australian social club and hospitality licensing requirements.

We do not knowingly collect personal information from individuals under 18 years of age. Our offline poker tournaments, social poker formats, and high roller events are all designed for adult guests only.

If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete or de-identify that information as soon as practicable.

Privacy Enquiries & Complaints

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, you can contact our Privacy Officer using the details provided on the Contact Us page.

Please include sufficient detail for us to understand your query or concern, including (where relevant) your name, contact details, and any reference to previous bookings or tournament registrations. We will acknowledge your enquiry or complaint and aim to respond promptly and fairly, in accordance with the Australian Privacy Act and the Australian Privacy Principles.

If you are not satisfied with our response, you may raise your concerns with the Office of the Australian Information Commissioner (OAIC). Further information about privacy rights and complaint processes is available on the OAIC website at oaic.gov.au.